Advantages and Disadvantages of IT Outsourcing

Outsourcing is a common method used to “fill the gap” in IT. It is a common fact that this market becomes more and more exciting with a rapidly increasing scale. According to a recent report by Statista, in 2019, the global IT outsourcing market size amounted to 66.52 billion USD and is predicted to grow by 98 billion USD during the forecast period 2020-2024 according to the report. “IT Outsourcing Market by Service, End User and Geography – Forecast and Analysis 2020-2024” by Technavio. The demand for outsourcing is growing rapidly and will soon become a global trend for the migration wave. digital change.

You should opt for outsourcing when you notice:

  • You notice a decrease in the company’s efficiency; projects take longer, customer inquiries go unresolved, and there is more downtime.
  • Security issues are more frequent and unresolvable. Encountered the same cybersecurity issue that resulted in extensive downtime.
  • The bottom line is affected by the different problems your business is facing.
  • You don’t have enough IT staff to deal with all the problems and your specialists are handling the minor issues.
  • Customer support doesn’t resolve the issue fast or enough.
  • You don’t have an effective recovery plan in case data is lost.
  • You don’t have the financial resources to invest in new cybersecurity infrastructure, which is hindering your company’s operations.
  • Introducing new employees is too time consuming and costly.

Read more: Should businesses outsource magento development?

Advantages of IT Outsourcing

Enhance specific expertise

The advantage of outsourcing is that it increases efficiency by using the deep expertise of experts in specific fields. The personnel of the outsourced companies are people with good knowledge, expertise and experience. They are not only good at their expertise, but also people who always keep up with technology trends. When choosing a software outsourcing company, you can rest assured about the results you get back.

Focus on core business

Spending your time doing what you’re good at will be more productive. One of the advantages of outsourcing is that it allows you to develop and execute your core tasks in a centralized and efficient manner.

Save time and internal resources

One of the most common motivations for companies to outsource is that the project will be completed quickly and with quality. Especially for large companies, choosing to outsource allows them to focus their talents on developing and improving the essential processes that make their business better.

Cut the cost

When you outsource, you turn fixed labor costs into variable labor costs, meaning you only pay for the services you need while retaining the reliability of a dedicated employee. This gives you staffing flexibility that internal employees don’t have.

Risk reduction

Risk assessment and analysis is one of the most important aspects of any project. And it can be achieved and considered as one of the incredible advantages of outsourcing. You will profit from their greater capacity to prepare and mitigate potential risks by outsourcing specific campaigns or processes to their industry experts. Your company will become more consistent thanks to the advantages of outsourcing. Your operations will run smoothly without interruption due to sick days, staff attrition or other workforce issues. You can count on getting the job done and the expenses constant.

Time source expansion

One of the biggest advantages of outsourcing digital work to another country is the significant time zone and holiday differences you may encounter. While this can be a logistical challenge at first, once mastered it can essentially mean your business is up and running even while you’re asleep.

Simplify project management

If you choose to outsource work through a variety of freelance websites and online services, you’ll often be provided with dynamic and intuitive platforms to help you keep track of what’s being done, when, and due date and payment method. Much of this can be automated, allowing you to focus on more important tasks.

Get faster and better service

Improve your service delivery by incorporating high-quality products and reduce the time it takes for your products to reach the market. As a result, you’ll be able to turn your ideas into products faster and deliver a value-added proposition more efficiently.

Disadvantages of IT Outsourcing

Less control

One factor that often hinders investment in outsourcing is loss of control. When using third-party services, businesses entrust core services to another group of employees. There will be some cases where the project cannot be interfered with. some disagreements during implementation and development. Limiting this requires clarifying the requirements right from the beginning of the project

Lower quality

Depending on the outsourcing partner you can get a project with quality beyond your expectations. However, there will also be cases where you outsource but the results are extremely disappointing. To minimize this case while choosing an outsourcing partner, you need to have your own metrics. And while implementing the project, you need to have regular contact to capture and monitor the quality – progress of the project.

Read more: Natuha Solution | Quality professional software outsourcing company


One factor to consider, communication can be interrupted, slow response processing information that is not circulating. This is a dilemma when using outsourced services. Today, to handle similar problems, outsourcing companies and partners have agreed on a set of routine and urgent communication tools to minimize errors from communication.

Security Risks

Outsourcing such as handing over all data to a third party holding this is more or less risky. NDA was created to ensure that outsourcing companies always adhere to working principles. The rigor between terms somewhat reduces the worry of information disclosure or business risk

The spirit

Outsourcing can also affect your employees. Depending on how much employees may feel undervalued when you think that the work you outsource employees can do. Before choosing to outsource the software, make sure the team spirit is good and in the direction of cooperation to complete the project.


Advantages and disadvantages of outsourcing have been summarized by Natuha Solution. Hope you will have an objective view to choose the direction for your business. And don’t forget if you are looking for an outsourcing unit, please contact us. Together with our professional competence and experience, we go with you to success

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